Integrity Surveys

Telephone surveying is not a dead service from the past; it is very much alive and well-worth the effort. Picking up the phone and having a brief conversation with your customers can reveal much more than a skewed online or a digital survey.

Integrity Communications is also a voice-to-voice survey company that adds a charming touch to customer satisfaction surveys.

We will contact your clients by phone to conduct a customer satisfaction survey, allowing them to be heard by the businesses that they trust. Our interviewers have years of customer service experience and have been trained to politely probe in a friendly manner that uncovers the truth behind the answer. Our staff members are great listeners and they are mature, patient, courteous, and polite.

Integrity Surveys is a professional telephone survey company that knows and understands the importance of not annoying your customers with automated surveys. We keep things professional and uncomplicated by contacting your clients, customers, or members by phone, conducting an in-depth, voice-to-voice survey that consists of 5-10 questions. Our team has years of customer service experience and knows how to probe professionally and politely to obtain quality feedback that will benefit both you and your customers.

Customer satisfaction surveys can explore the relationship between you and your customers in many ways, such as how well your staff communicates with your customers, your overall appearance as a company, and the value of your products and services.

The best data comes from surveys that target specific concerns, allowing your company to compare its success with others. This type of assessment allows your company to understand its customers, needs, and satisfaction levels, what your customers want right now, whether you are meeting their needs, and the areas that could use improvement. A well-designed survey can allow you to spring into action to correct and enhance your company’s overall performance.

Integrity Surveys will design a survey to meet your business needs and identify the cause of dissatisfaction or satisfaction. We will give your company a clear understanding of what is necessary to increase customer experience quality. Our surveys usually consist of 5 to 10 questions on a scale of 1 to 5. We will allow all customers to elaborate on each answer as needed, revealing the cause of their satisfaction or dissatisfaction.

However, survey feedback is worthless if you do not resolve the issues of dissatisfied customers. You must create a plan of action for your company to benefit from customer feedback. Follow-up is the key. You must reach out to displeased customers as quickly as possible. It will send a loud and clear signal to your customers, letting them know that you genuinely value and appreciate their feedback. This will help you improve your business so that everyone can benefit.

We probe to find the cause of the issue, allowing your clients or customers to elaborate on why or how something became an issue.